Shipping & Returns
How do I get a copy of my invoice?
Your invoice will be emailed to you within 1 working day after your product has been shipped.
What is your refund policy?
To request a refund please contact our Customer Service team. Customers have up to 30 days from receiving their order to return unopened items. Refunds will be processed when the returned goods are received back to our return address and can only be refunded via the same payment method used to place the original order.
How do I cancel my order?
To cancel your order please contact our Customer Service team, unfortunately we are not able to cancel orders that have already begun processing for delivery.
What is your privacy policy?
Our privacy policy is available on our Privacy page.
Shipping Policy
Please note import duties will be charged upon delivery. The ground carrier responsible for your order will contact you with further details prior to delivery.
Standard shipping is free for orders over CHF 110. Delivery times are given during checkout. Once your order has shipped you will receive a shipping confirmation via email, this confirmation will contain your tracking number so you can track where your order is and what the estimated delivery date is. Standard shipping is performed by DPD courier services. Express shipping, if available, is performed by UPS courier services. Shipping times are stated in working days.
| Destination Country | Shipping Time (Standard Delivery) |
|---|---|
| Austria | 2 – 3 days |
| Belgium | 1 day |
| Bosnia and Herzegovina | 4 – 9 days |
| Bulgaria | 3 – 5 days |
| Croatia | 2 – 5 days |
| Czech Republic | 2 – 4 days |
| Denmark | 1 – 3 days |
| Germany | 1 – 3 days |
| Estonia | 3 – 5 days |
| Finland | 3 – 5 days |
| France | 1 – 4 days |
| Greece | 5 – 8 days |
| Hungary | 2 – 4 days |
| Ireland | 2 – 4 days |
| Iceland | 4 – 6 days |
| Italy | 2 – 5 days |
| Latvia | 3 – 6 days |
| Liechtenstein | 2 – 4 days |
| Lithuania | 2 – 4 days |
| Luxembourg | 1 – 2 days |
| Monaco | 2 – 4 days |
| Netherlands | 1 day |
| Norway | 3 – 6 days |
| Poland | 2 – 4 days |
| Portugal | 3 – 5 days |
| Romania | 3 – 4 days |
| Serbia | 4 – 5 days |
| Slovenia | 3 – 5 days |
| Slovakia | 3 – 5 days |
| Spain | 2 – 4 days |
| Sweden | 2 – 5 days |
| Switzerland | 2 – 5 days |
| United Kingdom | 2 – 4 days |
Returns Policy
Customers can return unopened items up to 30 days after receiving delivery. Please contact our Customer Service team who will explain and help you through our returns process. Return shipping costs are the responsibility of the customer for non-faulty items. To organise a return or if there is an issue with your product upon delivery, please get in touch with our Customer Service team.
Warranty
If you believe your product is faulty, please contact our Technical Support team, contact details can be found on our Support page.
How do I return a product?
To return a product please contact our Customer Service team who will explain and help you through our returns process. Return shipping costs are the responsibility of the customer for non-faulty items, customers have up to 30 days to return unopened items.
How do I contact Customer Service?
You can find how to contact our Customer Service team on our Support page.
