Shipping & Returns
How do I get a copy of my invoice?
Your invoice will be emailed to you within 1 working day after your product has been shipped.
What is your refund policy?
To request a refund please contact our Customer Service team. Customers have up to 30 days from receiving their order to return unopened items. Refunds will be processed when the returned goods are received back to our return address and can only be refunded via the same payment method used to place the original order.
How do I cancel my order?
To cancel your order please contact our Customer Service team, unfortunately we are not able to cancel orders that have already begun processing for delivery.
What is your privacy policy?
Our privacy policy is available on our Privacy page.
Shipping Policy
Standard shipping is free for orders over £100. Delivery times are given during checkout. Once your order has shipped you will receive a shipping confirmation via email, this confirmation will contain your tracking number so you can track where your order is and what the estimated delivery date is. Standard shipping is performed by DPD courier services. Express shipping, if available, is performed by UPS courier services. Shipping times are stated in working days.
