Shipping & Returns

How do I get a copy of my invoice?
Your invoice will be emailed to you within 1 working day after your product has been shipped.

What is your refund policy?
To request a refund please contact our Customer Service team. Customers have up to 30 days from receiving their order to return unopened items. Refunds will be processed when the returned goods are received back to our return address and can only be refunded via the same payment method used to place the original order.

How do I cancel my order?
To cancel your order please contact our Customer Service team, unfortunately we are not able to cancel orders that have already begun processing for delivery.

What is your privacy policy?
Our privacy policy is available on our Privacy page.

Shipping Policy
Standard shipping is free for orders over £100. Delivery times are given during checkout. Once your order has shipped you will receive a shipping confirmation via email, this confirmation will contain your tracking number so you can track where your order is and what the estimated delivery date is. Standard shipping is performed by DPD courier services. Express shipping, if available, is performed by UPS courier services. Shipping times are stated in working days.

Destination Country Shipping Time
(Standard Delivery)
Austria - Shop here 2 – 3 days
Belgium - Shop here 1 day
Bosnia and Herzegovina - Shop here 4 – 9 days
Bulgaria - Shop here 3 – 5 days
Croatia - Shop here 2 – 5 days
Czech Republic - Shop here 2 – 4 days
Denmark - Shop here 1 – 3 days
Germany - Shop here 1 – 3 days
Estonia - Shop here 3 – 5 days
Finland - Shop here 3 – 5 days
France - Shop here 1 – 4 days
Greece - Shop here 5 – 8 days
Hungary - Shop here 2 – 4 days
Ireland - Shop here 2 – 4 days
Iceland - Shop here 4 – 6 days
Italy - Shop here 2 – 5 days
Latvia - Shop here 3 – 6 days
Liechtenstein - Shop here 2 – 4 days
Lithuania - Shop here 2 – 4 days
Luxembourg - Shop here 1 – 2 days
Monaco - Shop here 2 – 4 days
Netherlands - Shop here 1 day
Norway - Shop here 3 – 6 days
Poland - Shop here 2 – 4 days
Portugal - Shop here 3 – 5 days
Romania - Shop here 3 – 4 days
Serbia - Shop here 4 – 5 days
Slovenia - Shop here 3 – 5 days
Slovakia - Shop here 3 – 5 days
Spain - Shop here 2 – 4 days
Sweden - Shop here 2 – 5 days
Switzerland - Shop here 2 – 5 days
United Kingdom - Shop here 2 – 4 days

Returns Policy
Customers can return unopened items up to 30 days after receiving delivery. Please contact our Customer Service team who will explain and help you through our returns process. Return shipping costs are the responsibility of the customer for non-faulty items. To organise a return or if there is an issue with your product upon delivery, please get in touch with our Customer Service team.

Warranty
If you believe your product is faulty, please contact our Technical Support team, contact details can be found on our Support page.

How do I return a product?
To return a product please contact our Customer Service team who will explain and help you through our returns process. Return shipping costs are the responsibility of the customer for non-faulty items, customers have up to 30 days to return unopened items.

How do I contact Customer Service?
You can find how to contact our Customer Service team on our Support page.

Payment methods
Pay by PayPal
Pay by Visa
Pay by MasterCard
Pay by Discover
Pay by American Express
Pay by Diners Club
Pay by Union Pay
Delivery Partners
DPD logo
UPS logo
Klarna
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